FraudSmart® Webinars

Virtual Instructor-Led Training (vILT) FraudSmart® webinars were designed for the new “frontline” claims personnel. These live, interactive, one-hour virtual presentations provide opportunities to participate in class and engage with the instructor. Users can choose different training topics to create a more personalized training program.

These virtual sessions utilize a webinar platform and feature professional and industry-expert instructors for each topic. Many courses have been approved for Continuing Education (CE) credits in certain states.

To access a FraudSmart course, register through NICTA.org. If you do not have NICTA access, fill out this request form.

Webinars work best with Google Chrome or Firefox. Internet Explorer may cause issues with poll questions.

To request CE credit, the following criteria must be met:

Attend session via computer (CE credit cannot be provided if attending the session via phone call only)
Attend session for a minimum of 55 minutes
Respond to all poll questions

Medical & Legal Aspects of BI Fraud

February 3, 2026 | 10 am CST

This instructor-led webinar outlines how medical and legal professionals can be involved in fraudulent medical and legal claims. Various roles the professional play are described, and medical fraud indicators and action steps will be identified. This course is suitable for those who work casualty claims.

CE Approved: DE, FL, NC, & TX

PIP Claims & Fraud

February 5, 2026 | 12 pm CST

This virtual instructor-led course provides an overview of personal injury protection claims. Various aspects of PIP and “no fault” claims and the characteristics of a fraudulent claim are described. Fraud indicators and action steps will be explained.

CE Approved: DE, FL, NC, & TX

Cargo Theft

February 10, 2026 | 12 pm CST

Join our dynamic course, “Cargo Fraud Uncovered: Schemes, Investigations & Industry Collaboration,” and gain the expertise to combat one of the costliest threats in transportation. This engaging webinar dives into real-world fraud schemes like phantom pickups and double brokering, explores cutting-edge tactics such as VOIP and number spoofing, and equips you with actionable investigative strategies. Learn how to leverage industry partnerships, law enforcement resources, and intelligence-sharing networks to stay ahead of evolving risks. Featuring a compelling case study and practical tips, this course empowers professionals to safeguard assets, reduce losses, and strengthen operational security.

CE Credits Not Available

Direct Repair Body Shop Fraud

February 12, 2026 | 12 pm CST

This instructor-led course explains how to identify direct repair body shop. General problems when dealing with a body shop that has been suspected of fraud is discussed and fraud indicators and action steps will be explained.

CE Approved: DE, FL, NC, & TX

Intro to CPT Codes

February 18, 2026 | 12 pm CST

This virtual instructor-led course is an introductory course into CPT codes. Knowing what CPT codes mean and where to find information about CPT codes is very helpful when you are trying to determine if they are being used appropriately or when medical billing requires closer scrutiny. This course provides information on the types of CPT codes that you’ll see on the medical bills that you review, the codes that are most frequently abused, and action steps that you can take to help resolve inconsistencies that you see when you review bills carefully.

CE Approved: DE, FL, NC, & TX

Staged Vehicle Accidents

February 19, 2026 | 12 pm CST

This instructor-led course describes different staged accidents schemes that are committed. The three common staged accidents schemes committed will be demonstrated and fraud indicators and action steps will also be explained. This webinar is suitable for people who work casualty and no-fault claims, those who take first reports or work for an insurance agency.

CE Approved: DE, FL, NC, & TX

Prescription Drug Fraud

February 24, 2026 | 12 pm CST

This virtual instructor-led course describes how insurance fraud is used to fraudulently obtain or dispense prescription drugs. Methods of obtaining prescription drugs through insurance fraud will be described, as well as the elements needed for a successful prescription drug fraud investigation.

CE Credits Not Available

Work Comp Fraud Overview

February 25, 2026 | 12 pm CST

Join us for this Work Comp Wednesday special session. NICB Special Agents Gus Hitz, Chris Kluz, and Sean Moore will provide an overview of work comp fraud in this in-depth two-hour webinar. They will discuss five areas of fraudulent work comp claims, fraud indicators and action steps and delve into recent case studies. This block is not approved for CE credit.

CE Credits Not Available

Slip & Fall Claims

February 26, 2026 | 12 pm CST

This virtual instructor-led course describes various schemes used by dishonest people who commit fraud. Important elements that should be documented and authenticated will also be described. Fraud indicators and action steps will also be explained. This course is suitable for people who handle bodily injury claims.

CE Credit Not Available