FraudSmart® Webinars

The Virtual Instructor-Led Training (vILT) FraudSmart® webinars were designed for the new “frontline” claims personnel. These live, interactive, one-hour virtual presentations provide opportunities to participate in class and engage with the instructor. Users can choose different training topics to create a more personalized training program. These virtual sessions utilize a webinar platform. The instructors for each topic are industry experts and professionals. These courses have also been approved for continuing education credits in certain states.

Webinars work best with Google Chrome or Firefox. Internet Explorer may cause issues with poll questions.

To request CE credit, the following criteria must be met:

Attend session via computer (CE credit cannot be provided if attending the session via phone call only)
Attend session for a minimum of 55 minutes
Respond to all poll questions

Preparing a Case for Prosecution

October 2, 2025

This virtual instructor-led training defines the elements of fraud and explains the requirements for a successful presentation. A list of important documents to be included and how to present a case to a prosecutor is explained. This course is suitable for SIU, and insurance company personnel who help prepare cases for court prosecution.

CE Credits: DE, NC, & TX

12:00 - 1:00 PM CST

Boat Theft & Fraud

October 7, 2025

This virtual instructor-led course provides an overview of how to identify various types of boats and their terminology. The components of a Hull Identification Number (HIN) will be described, and boat theft and fraud indicators and action steps will be explained. This course is suitable for those who work vehicle/motor theft claims, vehicle appraisers, people who take first reports and those who work for an insurance company.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Motorcycle Theft & Fraud

October 21, 2025

This virtual instructor-led course focuses on problems related to motorcycle theft and describes ways to identify various types of motorcycle classifications and their major components. Fraud indicators and action steps will be explained. This course is suitable for people who work vehicle theft (motorcycle theft) claims, underwriters and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Casualty Fraud

October 23, 2025

The student will identify schemes and indicators of questionable casualty claims as well as action steps to resolve the indicators in this instructor-led webinar.

CE Credits: DE, FL, NC, & TX

11:00 AM - 12:00 PM CST

Application Fraud - Newly Updated!

October 28, 2025

Application fraud occurs when a applicant deliberately provides false or misleading information on an insurance application to obtain more favorable terms of coverage. Learn how to identify indicators of potential application fraud and action steps to resolve inconsistencies. CE approvals are pending for this newly updated course.

CE Credits Not Available

12:00 - 1:00 PM CST

Vehicle Inspections 101

October 30, 2025

This course provides a basic overview on how to inspect and identify a vehicle. Various ways to identify a fraudulent VIN are explained and fraud indicators and action steps are identified. This course is suitable for insurance agents and others.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Pet Insurance Fraud

November 4, 2025

This course delves into the intricate world of Pet Insurance Fraud, providing learners with a well-rounded understanding of its dynamics, impacts, detection, and prevention strategies. Designed for professionals in the insurance industry, veterinary services, regulatory bodies, and anyone interested in the ethical and legal aspects of pet insurance, the course offers valuable insights into this increasingly relevant field.

CE Credits Not Available

12:00 - 1:00 PM CST

Auto Physical Damage Claims

November 13, 2025

This course provides an overview on how to recognize auto physical damage fraud schemes. The three common fraud schemes will be described and auto physical damage fraud indicators and action steps will be explained. This course is suitable for those who work on physical damage claims, appraisers and people who take first reports.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

PIP Claims

November 17, 2025

This virtual instructor-led course provides an overview of personal injury protection claims. Various aspects of PIP and “no fault” claims and the characteristics of a fraudulent claim are described. Fraud indicators and action steps will be explained.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Casualty Fraud

November 18, 2025

The student will identify schemes and indicators of questionable casualty claims as well as action steps to resolve the indicators in this instructor-led webinar.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Direct Repair Body Shop Fraud

November 19, 2025

This instructor-led course explains how to identify direct repair body shop. General problems when dealing with a body shop that has been suspected of fraud is discussed and fraud indicators and action steps will be explained.

CE Credits: DE, FL, NC, & TX

11:00 AM - 12:00 PM CST

TNC Fraud

November 20, 2025

Technology-driven services like ride-hailing can be manipulated for illegal gain. Personal auto insurance policies are designed to cover personal use of a vehicle, including liability, collision, and comprehensive coverage. These policies typically do not cover commercial activities, such as using a vehicle for ridesharing. Discover the limitations of personal insurance for TNC drivers. Many personal insurance policies have specific exclusions for ridesharing, and failing to disclose this information can lead to denied claims or policy cancellations. Discuss the types of coverage included in TNC-provided policies, which often include liability coverage for bodily injury and property damage, as well as contingent collision and comprehensive coverage.

CE Credits Not Available

12:00 - 1:00 PM CST

Vehicle Theft & Fraud

November 21, 2025

This instructor-led course covers the vehicle theft problem and explains the effects to consumers and the insurance industry. Various reasons why vehicle theft/fraud is committed is explained. The characters of a Vehicle Identification Number (VIN) are described and fraud indicators and action steps will also be explained. This webinar is suitable for people who work vehicle claims and appraisers.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Identity Theft & Fraud

November 25, 2025

This course provides an overview of how to prevent being a victim of identity theft and explains the identity theft problem and the effects on the insurance industry. Identity theft indicators and action steps are explained. This course is suitable for people who work claims, underwriting, and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Introduction to Insurance Fraud

December 2, 2025

This course covers the A to Z of insurance fraud, from the different schemes people use to defraud companies, to indicators of questionable activity. It’ll dive into how these cases are prosecuted and what steps both individuals and institutions can take to fight back. Real-world case studies will help students see how all these concepts come to life and will help insurance professionals to better understand and tackle insurance fraud.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Pedestrian Staged Accidents

December 4, 2025

This virtual instructor-led course on pedestrian staged accidents provides an overview on the fraudulent schemes committed by pedestrians. An overview on why pedestrian accidents are becoming so lucrative for fraud artists will be discussed. Various fraud scenarios common for questionable pedestrian accidents will be covered. Point of impact positioning and the body reaction’s after being struck will be discussed. Fraud indicators and action steps will also be discussed. This course is intended for insurance Claims Adjustors and Insurance Fraud Investigators and/or Agents.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST